Retail Sales Associates will provide customer service, product knowledge and sales support for all customers, consistent with our standards and expectations and are the principal liaison between the customer and Honolulu Cookie Company.

DUTIES AND RESPONSIBILITIES:

• Adheres to and exemplifies behaviors aligned with company core values:

o We Work with Passion & Purpose (Ho'ohana)

o We Choose to Do What is Right (Pono)

o We Work Together (Laulima)

o We Care (Malama)

o We Take Ownership & Responsibility (Kuleana)

• Fosters a sense of teamwork and collaboration among team members by building an employee culture that is aligned with HCC Values and operating principles. Ensures all employees are treated consistently, fairly, ethically, and respectfully

• Meets and exceeds the company’s service standards and sales goals on a consistent basis

• Acquires the product knowledge information provided by the company to enhance the customer’s shopping experience

• Actively engages with customers to assist them with their product selections by providing thorough product knowledge

• Creates additional sales opportunities by promoting and suggesting other appropriate items

• Consistently follows and abides by the company’s established register and cash handling policies and procedures

• Participates with inventory management functions to include: the receiving procedures, transfers, pricing procedures, product counts and physical inventories as required

• Actively participates and supports the company’s safety and security standards at all times

• Assists in meeting the company’s brand image and housekeeping standards

• Attends and participates in store meetings, company training sessions as required furthering the development of skills to meet the company’s objectives

• Other duties as assigned

EDUCATION/EXPERIENCE:

• High school diploma or equivalent

• 1 to 2 years retail or hospitality sales experience preferred

• Combination of education and experience in the service industry

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